Refund policy

Last updated: August 10, 2026

1. Overview

TellingeSIM sells digital eSIM products delivered electronically. Due to the nature of digital goods, please read this policy carefully before purchasing.

2. All Sales Are Final (Digital Products)

eSIM products are non-tangible digital goods. Once an eSIM activation code has been issued or accessed, the product is considered delivered and consumed. We are unable to offer refunds in this case.

3. Eligible Refund Cases

We will issue a full refund if:

  • The eSIM was never activated and the activation code was never accessed
  • The eSIM failed to activate due to a verified technical error on our end, and we are unable to provide a working replacement
  • The eSIM was purchased for a device that is clearly incompatible, despite our compatibility information indicating otherwise

4. How to Request a Refund

Contact us at Telegram within 7 days of your purchase date, including:

  • Your order number
  • The reason for your refund request
  • Any relevant screenshots or error messages

We will review your request and respond within 2–3 business days.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Activated or partially used eSIMs
  • Incompatible devices where compatibility information was clearly stated on the product page
  • Change of mind after purchase
  • Requests submitted more than 7 days after purchase

6. Replacements

In cases of technical failure, we may offer a replacement eSIM as an alternative to a refund, at our discretion.

7. Contact Us

For refund enquiries: Telegram | tellingesim.com