Privacy policy

Last updated: August 10, 2026

1. Introduction

TellingeSIM ("we", "us", or "our") operates tellingesim.com. This policy explains how we collect, use, and protect your personal information when you visit our store or purchase an eSIM product.

2. Information We Collect

Personal identifiers: name, email address, billing/shipping address, phone number
Payment information: processed securely via our payment provider (we do not store card details)
Device information: device model and IMEI (where required for eSIM compatibility checks)
Usage data: pages visited, time on site, referral source (via cookies and analytics tools)

3. How We Use Your Information

To process and fulfill your eSIM order
To send order confirmations and activation instructions
To provide customer support
To send marketing communications (only with your consent)
To improve our website and services

4. Sharing Your Information

We do not sell your personal data. We may share it with:

Payment processors (e.g., Shopify Payments, PayPal) to complete transactions
eSIM network providers to activate and deliver your eSIM
Analytics tools (e.g., Google Analytics) to understand site usage
Legal authorities if required by law

5. Cookies

We use cookies to enhance your browsing experience and track site analytics. You can disable cookies in your browser settings, though some features may not function properly.

6. International Data Transfers

As a global eSIM provider, your data may be processed in countries outside your own. We ensure appropriate safeguards are in place in compliance with applicable data protection laws (including GDPR and CCPA).

7. Your Rights

Depending on your location, you may have the right to: